Kings Fiber Net

Privacy Policy

Kings Fiber Net, a franchise of Rainbow Communications Pvt. Ltd., respects your privacy and is committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India. This Privacy Policy explains how we collect, process, use, and safeguard your information.

1. Information We Collect

We may collect the following categories of personal data:

• Identity Information: Name, address, phone number, email address, government-issued ID (as required by law).

• Account & Billing Information: Payment details, billing address, transaction history.

• Service Usage Information: IP address, device identifiers, connection logs, bandwidth usage, network performance metrics.

• Technical Information: Cookies, browser type, operating system, diagnostic and troubleshooting data.

We do not collect the content of your private communications (e.g., messages, emails, calls).

2. Purpose of Processing

Your personal data will be used only for lawful purposes, including:

• Providing and maintaining internet services.

• Identity verification and account setup.

• Billing, invoicing, and payment processing.

• Ensuring network security and preventing fraud.

• Meeting obligations under the Telecom Regulatory Authority of India (TRAI) and other applicable regulations.

• Improving quality of service and resolving issues.

• Sending service-related updates or, with your consent, promotional communications.

3. Legal Basis for Processing

We process your personal data based on:

• Consent (as defined under the DPDP Act).

• Performance of a contract (to deliver services you request).

• Legal obligations (compliance with government, TRAI, or law enforcement requirements).

• Legitimate interests (such as service improvement and fraud prevention).

4. Sharing of Personal Data

We do not sell your personal data. We may share data only in the following cases:

• With Government Authorities or Law Enforcement: When required under applicable laws.

• With Service Providers: For billing, payment processing, customer support, or analytics.

• Business Transfers: In case of merger, acquisition, or restructuring.

All third parties are required to protect your data and process it only for authorized purposes.

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated, or as required under Indian law (e.g., DoT/TRAi-prescribed data retention periods). After this period, data will be securely deleted or anonymized.

6. Your Rights Under the DPDP Act

As a Data Principal, you have the following rights:

• Right to Access: Request details of your personal data processed by us.

• Right to Correction & Erasure: Request correction, completion, or deletion of your data (subject to legal retention requirements).

• Right to Data Portability: Request transfer of your data to another service provider (where technically feasible).

• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer.

• Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity.

To exercise these rights, please contact our Grievance Officer (details below).

7. Cookies & Tracking

We use cookies and similar technologies to:

• Enhance website functionality.

• Track usage patterns for service improvement.

• Manage network performance.

You may disable cookies in your browser, but some features may be limited.

8. Data Security

We implement appropriate technical and organizational measures, including encryption, firewalls, and access controls, to safeguard your personal data from unauthorized access, use, disclosure, or destruction.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any material changes will be notified through our website or via email/SMS.

10. Contact & Grievance Redressal

For questions, concerns, or to exercise your rights, please contact:

Grievance Officer – Mr. Jenkins S

Email: jenkinsnzt@gmail.com

Phone: 9443979398

Address: 41A/119, Church Street, Nazareth - 628617