Kings Fiber Net

Cancellation Policy

• Service Cancellation by Customer:
  Customers may request cancellation of their internet service by contacting our support team at least 3 days in advance. Any request will be processed after settlement of outstanding dues.

• Refund of Installation/Activation Charges:
  Installation or activation fees, once paid, are generally non-refundable, except in cases where service cannot be provided due to technical feasibility issues from our side.

• Refund of Security Deposit (if applicable):
  Any refundable security deposit paid towards equipment (such as routers or modems) will be returned within 7 days after the customer returns the equipment in good condition.

• Prepaid Plans:
  Payments made for prepaid internet plans are non-refundable, even if the customer discontinues use before the plan expiry.

• Postpaid Plans:
  In case of service termination, charges will be applicable up to the date of disconnection. Refunds, if any, will be adjusted against the final bill.

• Service Cancellation by ISP:
  We reserve the right to suspend or terminate services for non-payment, violation of Terms & Conditions, or misuse of services. In such cases, no refund will be issued.